Terms of Use

Master Services Subscription Agreement

READ CAREFULLY THE TERMS AND CONDITIONS OF THIS MASTER SERVICES SUBSCRIPTION AGREEMENT. BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU ARE INDICTING THAT YOU AGREE TO THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU SHOULD NOT ACCEPT THIS AGREEMENT AND YOU MAY NOT USE THE SERVICES. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU HEREBY REPRESENT AND WARRANT THAT YOU HAVE THE ACTUAL AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, YOU MAY NOT INDICATE ACCEPTANCE OF THE TERMS OF THIS AGREEMENT ON BEHALF OS SUCH ENTITY.

This Brightidea, Inc. Master Services Subscription Agreement ("Agreement") is between Brightidea, Inc. ("Brightidea") and the person or entity ("You" or "Subscriber") indicating their acceptance of this Agreement and identified in the applicable Order Form (as defined below). By signing an Order Form referencing these Terms or by clicking "I ACCEPT", you acknowledge that you have read, understood and agree to be bound by the terms of this Agreement and that you are legally binding the Subscriber to this Agreement.

This Agreement was last updated on April 14, 2011.

1. DEFINITIONS.

These Brightidea Inc. Terms and Conditions govern the use by the Subscriber of any services ("the Services") ordered by Subscriber from Brightidea Inc. and set-forth in one or more "Order Forms."

The following terms have the meanings set forth below, and other defined terms have the meanings set forth where such terms are first underlined:

1.1 "Affiliate" means any entity which directly or indirectly controls, is controlled by, or is under common control with a party to this Agreement, where "control" means direct or indirect ownership or control of more than 50% of the voting interests of the applicable party.

1.2 "Authorized Users" means Subscriber employees, consultants or contractors that are authorized by Subscriber to use the Services ("Internal Users"), and Subscriber's customers, vendors and/ or other third parties as approved by Subscriber ("External Users") who have been supplied with user IDs and passwords.

1.3 "Order Form" means a document, executed by Subscriber, pursuant to which Subscriber orders Services, training, support and/or Professional Services under this Agreement, including any addenda thereto. Each Order Form is subject to all of the terms and conditions of this Agreement and is hereby incorporated into this Agreement by this reference.

1.4 "Professional Services" means professional services to be performed by Brightidea on behalf of Subscriber, as more fully described in Schedule B hereto.

1.5 "Professional Services Fees" means fees to be paid by Subscriber to Brightidea in consideration of the performance of Professional Services, as set forth in an applicable Order Form and/or an applicable SOW.

1.6 "Services" means Brightidea's Web-based on demand services as identified on an approved Order Form as generally made available for use to Subscriber. Services may include Webstorm, Switchboard, Pipeline or other such Services as identified on an approved Order Form.

1.7 "Services Fees" means the fees to be paid by Subscriber for Services purchased during the Subscription Term, as set forth in the applicable Order Form.

1.8 "Subscriber Data" means all data and information submitted, transmitted, generated or stored by Subscriber or Authorized Users in connection with use of the Services under this Agreement.

1.9 "Subscription Term" means the term for which Subscriber has purchased the right to access and use the Services under an applicable Order Form.

1.10 "User Guide" means the online user guide for the Services, available at http://www.brightidea.com, as the same may be updated by Brightidea from time to time.

2. ORDERING AND USE OF THE SERVICES.

2.1 Order Forms. Subscriber may purchase Services, training, support and Professional Services by completing, executing and submitting to Brightidea an Order Form, and paying the applicable fees. Each Order Form will set forth the fees and type and description of services being ordered. The Order Form will include the number of Authorized Users permitted to access the Services. Any Order Form other than the initial Order Form attached as Schedule A hereto, shall become binding upon Brightidea only once it has been accepted by Brightidea, as evidenced by the Services or other items being provisioned to Subscriber by Brightidea.

2.2 User Licensing. Subscriber understands and agrees that it has purchased the right to permit use of the Services by the number of Authorized Users (Internal and External Users), as set forth in an approved Order Form. Subscriber may add additional Internal or External Users during the Subscription Term at the same price as that set forth in the applicable Order Form, prorated for the remainder of the Subscription Term. An Authorized User is a designated individual and such individual may not share access to the Service with another individual, provided that Subscriber may reassign the right to access and use the Service to a new individual, in order to replace an Authorized User who no longer requires ongoing access to and use of the Services.

2.3 Subscriber Responsibilities. Subscriber agrees to (i) use the Services solely in accordance with this Agreement, the User Guide and applicable laws and government regulations, and to ensure and be responsible for the compliance of all Authorized Users with all of the foregoing, and (ii) ensure and be responsible for the accuracy, completeness and legality of Subscriber Data, and notify Brightidea promptly of any such unauthorized access.

2.4 Restrictions. Subscriber shall not (i) use the Services to store or transmit computer viruses, worms, time bombs, Trojan horses and other harmful or malicious code, routines, files, scripts, agents or programs, (ii) use the Services to store or distribute any information, material or data that is harassing, threatening, infringing, libelous, unlawful, obscene, or which violates the privacy or intellectual property rights of any third party, (iii) access or use the Services if Subscriber is a direct competitor of Brightidea, (iv) access or use the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes, including, without limitation, for the purpose of designing and/or developing any competitive services, (v) make the Services available to anyone other than an Authorized User, (vi) sell, resell, rent, lease, offer any time sharing arrangement, service bureau or any service based upon, the Services, (vii) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, (viii) attempt to gain unauthorized access to the Services or any associated systems or networks or (ix) modify, make derivative works of, disassemble, decompile or reverse engineer the General or Branded Site, the Services or any component thereof. Subscriber agrees to indemnify, defend and hold harmless Brightidea from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys' fees) arising from Subscriber's violation of this Section 2.4.

3. PROFESSIONAL SERVICES AND PROVISION AND SUPPORT OF SERVICES.

3.1 Subscriber Site. Brightidea will provide a general website that does not include the Subscriber's corporate logos, page headers or colors ("General Site"). Unless provided in an Order Form, Subscriber shall be responsible for any configuration and branding of the General Site. Brightidea will, subject to an applicable fee in an Order Form, configure the website using the Subscriber's corporate logo, page headers and colors ("Branded Site") and as more fully described in the applicable Order From. Subscriber shall be responsible for providing all logos, artwork and other information necessary for Brightidea to create the Branded Site.

3.2 Provision of Services. Brightidea agrees to make available to Subscriber the Services set forth in an applicable Order Form, in accordance with the terms and conditions of this Agreement. Brightidea hereby grants to Subscriber during each Subscription Term a non-exclusive, non-transferable right to have the number of Authorized Users set forth in the applicable Order Form to access and use the Services. Brightidea expressly reserves the right to place certain limitations on the Services, including, without limitation, limits on disk storage space. Any such limitation, if put in place after signature of this agreement, will be subject to 30 days prior notification and formal written acceptance of subscriber.

3.3 Changes to Services. Brightidea may, in its sole discretion, from time-to-time, without substantially changing or degrading the existing features, modify, enhance and/or expand the features and functionality of the Services at no additional cost to Subscriber ("No-Cost Feature"). Brightidea will communicate to Subscriber the availability of No-Cost Features from time to time. Brightidea may also, from time to time, make available additional features and/or functionalities to a Service which may, but is not required to, be added to a Service by Subscriber at an additional cost ("Cost Feature"). If Subscriber elects to add a Cost Feature, it may do so by contacting its local Brightidea sales representative.

3.4 Services Availability, Training and Support. Brightidea will use its commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, excluding planned downtime, Force Majeure Events (as defined in Section 12.2 below) and Internet service interruptions. Brightidea's will comply with the terms of the service level agreement located at http://www.brightidea.com/pdfs/BI_ONDEMAND_SLA.pdf. Brightidea will use its commercially reasonable efforts to provide Subscriber with reasonable advance notice of planned downtime, and to schedule planned downtime during off peak hours. Brightidea will provide Subscriber with training and support in connection with Subscriber's use of the Services in accordance with the tier of support selected on the applicable Order.

3.5 Subscriber Data. Brightidea will be responsible for Subscriber data in accordance with the service level agreement ("SLA") located at http://www.brightidea.com/pdfs/BI_ONDEMAND_SLA.pdf but shall not be responsible or liable for the deletion, correction, destruction, damage, or loss of Subscriber Data as a result of Subscriber or user error. Brightidea shall transmit, transfer, and deliver all Subscriber Data and Confidential Information in the performance of the Services via an encrypted or similarly secure transport methodology. Brightidea will not transmit any Subscriber Data that is not required for the performance of the Services or requested by Subscriber.

3.6 In the event this Agreement expires or is terminated, and upon Subscriber's written request, Brightidea will make available to Subscriber a file of the Subscriber Data within thirty (30) days of such expiration or termination.

4. PROFESSIONAL SERVICES.

4.1 Performance of Services. Brightidea shall use its commercially reasonable efforts to provide the Professional Services to Subscriber in accordance with the terms of Schedule B hereto. Brightidea reserves the right to provide Professional Services through an Affiliate, provided that Brightidea shall remain fully responsible for the provision of any Professional Services through such affiliates.

4.2 Change Requests. Subscriber's request for any change in Professional Services or in the associated project schedule must be in writing. Brightidea shall not be obligated to perform tasks or alter schedules described in Subscriber's change request until the parties agree in writing to the proposed changes.

4.3 Subscriber's Obligations. Subscriber acknowledges that its timely provision to Brightidea of reasonable access to (i) assistance and cooperation from it's officers, agents, and employees, as may be further described in Schedule B hereto, and (ii) if applicable, Branded Site copy and graphics. Brightidea shall not be liable for any deficiency or delay in performing Professional Services if such deficiency or delay results from Subscriber's failure to provide such access to the foregoing. Any general pool or block of Professional Services hours purchased by Subscriber in an Order Form must be completed within the lesser of 12 months from date of Order Form or over the then remaining Subscription Term. Any remaining unused hours at the end of this period as a result of Subscriber delays will be invoiced by Brightidea with payment due by Subscriber.

4.4 Additional Professional Services. In the event that in the future Subscriber desires to obtain from Brightidea additional professional services, the parties may execute a new order form, setting forth the details of such additional professional services and the applicable fees. Upon execution of such form; (i) the form shall be deemed an amendment to this Agreement, governed by all of the terms and conditions herein, (b) the professional services described in such form shall be deemed Professional Services within the meaning of this Agreement and (c) the fees for such Professional Services shall be due and payable in accordance with the Order Form.

4.5 Ownership of Work Product. Subscriber acknowledges that in the course of performing the Professional Services Brightidea may (a) employ pre-existing technology and/or (b) create software, designs or other work ((a) and (b), collectively "Work Product"). Subject to Subscriber's rights in the Subscriber Confidential Information (as defined in Section 8 below) and the Subscriber Data, Brightidea shall own all right title and interest in such Work Product, including all intellectual property rights therein and thereto. If any Work Product is delivered to Subscriber pursuant to or in connection with the performance of Professional Services (a "Deliverable"), Brightidea hereby grants to Subscriber a world-wide and royalty free license to use such Deliverable during the term of this Agreement, solely for the purposes of this Agreement. For the avoidance of doubt, Brightidea retains no rights or interests in Subscriber Data which remain the sole and exclusive property of Subscriber.

5. PRICES, PAYMENT AND TAXES.

5.1 Prices and Payment. Unless otherwise provided in an Order Form, upon receipt of an approved Order Form from Subscriber, Brightidea will issue to Subscriber an invoice for the Service Fees and other fees as detailed in the Order Form. Subscriber agrees to pay invoices within thirty (30) days of Subscriber's receipt of each invoice. Brightidea reserves the right to charge interest at the lower of 1.5% per month or the highest rate permitted by law on any payment not received when due, and Brightidea may suspend the Services, if Subscriber's payment of Services Fees is ten (10) or more business days delinquent. Additionally, Brightidea is entitled to recover any reasonable sums expended in connection with the collection of sums not paid when due, including reasonable attorneys' fees. Brightidea may adjust the Services Fees upon at least thirty (30) days prior written notice and effective upon the commencement of the next Subscription Term.

5.2 Taxes. The Subscription Fees are exclusive of any taxes, levies, duties or similar governmental assessments of any nature whatsoever, including but not limited to income, excise and interest equalization taxes (other than United States federal income tax or U.S. state income or franchise taxes on Brightidea) value-added, sales, use or withholding taxes, interest and penalties assessable by any local, state, provincial, federal or foreign jurisdiction whether now in existence or as the result of a change in, or promulgation of, any treaty, statute or regulation or interpretation thereof, or any directive, guideline or otherwise, by a central bank or fiscal authority or any other entity (whether or not having the force of law) or a change in the basis of, or time of payment of, such taxes and other amounts resulting therefrom (collectively, "Taxes"). Subscriber shall be solely responsible for paying all Taxes associated with or arising from this Agreement and shall indemnify, hold harmless and reimburse Brightidea for all Taxes paid or payable by, demanded from, or assessed upon Brightidea, including any Taxes arising from or associated with payments described in this Section 5.2.

6. TERM AND TERMINATION.

6.1 Term of Agreement. This Agreement will commence upon the Effective Date, and shall continue in force and effect until the earlier of (i) its termination in accordance with Section 6.2 below or (ii) the date of expiration of the last to expire Subscription Term.

6.2 Termination for Breach. Either party may terminate this Agreement by written notice to the other party if (i) the other party is in material breach of its obligations under this Agreement and such breach is not cured within thirty (30) days after written notice thereof from the non-breaching party or (ii) the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors, which is not dismissed within sixty (60) days.

6.3 Subscription Terms. The Subscription Term applicable to the Services identified on an Order Form shall be set forth thereon, and shall commence upon the date that the applicable Service(s) is first made available to Subscriber. Thereafter, the Subscription Term shall automatically renew for periods of time equal to the initial Subscription Term, unless either party provides the other party with written notice of its intent not to renew at least sixty (60) days advance of the expiration of the then-current Subscription Term.

7. INTELLECTUAL PROPERTY RIGHTS.

7.1 Services. As between Subscriber and Brightidea, Brightidea retains all right title and interest in and to the Services, including all intellectual property rights therein and thereto, and Subscriber acquires no rights with respect to the Services, by implication or otherwise, except for those expressly granted in Section 3.2 above.

7.2 Subscriber Data. As between Subscriber and Brightidea, Subscriber retains all right title and interest in and to the Subscriber Data, including all intellectual property rights therein and thereto, and Brightidea acquires no rights with respect to the Subscriber Data, by implication or otherwise, except for those expressly granted in this Section 7.2. Subscriber hereby grants to Brightidea, during the term of this Agreement, a non-exclusive, worldwide, royalty-free, right and license (including the right to authorize and grant sublicenses) to use, store, reproduce, distribute and display the Subscriber Data, solely in connection with the provision to Subscriber of the Services.

7.3 Suggestions. Subscriber hereby grants to Brightidea a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback related to the Services that is provided by Subscriber and/or its Authorized Users.

7.4 Use of Subscriber Name. Subscriber agrees that Brightidea may use Subscriber's name and logo on the Branded Site, in order to satisfy Brightidea's responsibilities under Section 3 of this Agreement. Subscriber further agrees that Brightidea may use Subscriber's name and logo on Brightidea's website to identify Subscriber as a customer of Brightidea, and as a part of a general list of Brightidea customers.

7.5 Federal Government End Use Provisions. Brightidea provides the Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data - Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these terms, it must negotiate with Brightidea to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.

8. CONFIDENTIAL INFORMATION.

8.1 Confidential Information. Both parties acknowledge that, in the course of performing this Agreement, they may obtain information relating to products (such as goods, services, and software) of the other party, or relating to the parties themselves, which is of a confidential and proprietary nature ("Confidential Information"). Confidential Information includes the Services and Subscriber Data and all communications concerning either party's business and marketing strategies including but not limited to employee and customer lists, customer profiles, project plans, design documents, product strategies and pricing data, research, advertising plans, leads and sources of supply, development activities, technical drawings, algorithms, know-how, formulas, processes, ideas, inventions (whether patentable or not), schematics and other technical plans and other information of the parties which by its nature can be reasonably expected to be proprietary and confidential, whether it is presented in oral, printed, written, graphic or photographic or other tangible form (including information received, stored or transmitted electronically) even though specific designation as Confidential Information has not been made, and anything provided by Brightidea to Subscriber and/or Authorized Users in connection with support or warranty obligations under this Agreement.

8.2 Non-use and Non-disclosure. The parties shall at all times, both during the term of this Agreement and thereafter keep in trust and confidence all Confidential Information of the other party and shall not use such Confidential Information other than as necessary to carry out its duties under this Agreement, nor shall either party disclose any such Confidential Information to third parties without the other party's prior written consent.

8.3 Non-Applicability. The obligations of confidentiality shall not apply to information which (i) has entered the public domain, except where such entry is the result of a party's breach of this Agreement; (ii) prior to disclosure hereunder, was already in the receiving party's possession without restriction; (iii) subsequent to disclosure hereunder, is obtained by the receiving party on a non-confidential basis from a third party who has the right to disclose such information; or (iv) was developed by the receiving party without use of the Confidential Information of the other party. In addition, nothing in this Section 8 shall be deemed to prevent a party from disclosing information as required by law, regulation or a court order.

9. LIMITED WARRANTY AND DISCLAIMER.

9.1 Limited Warranty. Brightidea warrants to Subscriber that the Services will be performed in a professional manner in accordance with industry standards. Subscriber understands and agrees that the provision of the Services by Brightidea is subject to [http://ww2.brightidea.com/download/BI_ONDEMAND_SLA_2009.pdf], as the same may be modified by Brightidea from time to time, and that Brightidea's sole obligation and Subscriber's exclusive remedy for any breach of the foregoing warranty or failure to meet the obligations set forth in the SLA, shall be the remedy set forth in the SLA.

9.2 Disclaimer. SUBSCRIBER UNDERSTANDS AND AGREES THAT EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1 ABOVE AND IN THE SLA, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." BRIGHTIDEA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. BRIGHTIDEA MAKES NO WARRANTY OR REPRESENTATION REGARDING THE SERVICES, ANY INFORMATION, MATERIALS, GOODS OR SERVICES OBTAINED THROUGH THE SERVICES, THE GENERAL SITE OR BRANDED SITE, OR THAT THE SERVICES WILL MEET ANY SUBSCRIBER REQUIREMENTS, OR BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. USE OF THE SERVICES AND WEBSITE ARE AT SUBSCRIBER'S SOLE RISK. SUBSCRIBER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO SUBSCRIBER RESULTING FROM THE USE OF SUCH SERVICES OR WEBSITE. Because some states and jurisdictions do not allow limitations on implied warranties, the above limitation may not apply to Subscriber. In that event, such warranties are limited to the minimum warranty scope and period allowed by applicable law.

10. LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, PROCUREMENT OF SUBSTITUTE GOODS AND/OR SERVICES, OR ANY OTHER PECUNIARY LOSS) INCLUDING BUT NOT LIMITED TO CLAIMS ARISING OUT OF, OR RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICES, GENERAL SITE OR THE BRANDED SITE, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BRIGHTIDEA'S MAXIMUM CUMULATIVE LIABILITY AND SUBSCRIBER'S EXCLUSIVE REMEDY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY SUBSCRIBER FOR THE SERVICE FEES IN THE PREVIOUS TWELVE (12) MONTHS EVEN IF ANY REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. Because some states and jurisdictions do not allow limitation of liability in certain instances, portions of the above limitation may not apply to Subscriber.

11. INDEMNIFICATION.

11.1 By Brightidea. Brightidea shall defend Subscriber against any claim, action, demand, suit or proceeding ("Claims") made or brought against Subscriber by a third party alleging that the Services, when used in accordance with this Agreement, infringes or misappropriates any United States patent or copyright, and Brightidea shall indemnify Subscriber for any damages finally awarded against, and for reasonable attorney's fees incurred by, Subscriber in connection with any such Claim; provided, that Subscriber (a) promptly gives Brightidea written notice of the Claim; (b) gives Brightidea sole control of the defense and settlement of the Claim (provided that Brightidea may not settle any Claim unless the settlement unconditionally releases Subscriber of all liability); and (c) provides to Brightidea all reasonable assistance, at Brightidea's expense. If Subscriber's rights to use the Services hereunder are, or in Brightidea's opinion are likely to be, enjoined as the result of a Claim, then Brightidea may, at its sole option and expense: (i) procure for Subscriber the right to continue using the Services under the terms of this Agreement; (ii) replace or modify the Services so as to be non-infringing and substantially equivalent in function to the claimed infringing or enjoined Services; or (iii) if options (i) and (ii) are not commercially practicable, then Brightidea may, without incurring any liability to Subscriber, terminate Subscriber's rights and Brightidea's obligations hereunder with respect to the affected Services.

11.2 By Subscriber. Subject to Brightidea's obligations under Section 11.1(a) above, Subscriber shall defend Brightidea against any Claims made or brought against Brightidea by a third party alleging that any Subscriber Data, or Subscriber's use of the Services, infringes or misappropriates any intellectual property right of a third party or violates applicable law, and Subscriber shall indemnify Brightidea for any damages finally awarded against, and for reasonable attorney's fees incurred by, Brightidea in connection with any such Claim; provided, that Brightidea (i) promptly gives Subscriber written notice of the Claim; (ii) gives Subscriber sole control of the defense and settlement of the Claim (provided that Subscriber may not settle any Claim unless the settlement unconditionally releases Brightidea of all liability); and (iii) provides to Subscriber all reasonable assistance, at Subscriber's expense.

11.3 THIS SECTION 11 SETS FORTH THE PARTIES' SOLE AND EXCLUSIVE LIABILITY AND EXCLUSIVE REMEDIES FOR ANY INFRINGEMENT OR MISAPPROPRIATION CLAIMS OF ANY KIND.

12. GENERAL.

12.1 Assignment. Neither party may assign or delegate their respective obligations under this Agreement either in whole or in part, without the prior written consent of the other party. Notwithstanding the foregoing, either party may assign their rights and obligations under this Agreement to an Affiliate, or to a successor in interest as the result of a merger, consolidation, acquisition or the sale of all or substantially all of the assets of the assigning party and Brightidea may assign its rights and delegate its obligations in whole or in part to an Affiliate, provided that either party may terminate this agreement upon ten (10) days written notice, if the assignee can be reasonably considered a competitor of the non-assigning party.

12.2 Force Majeure. Except for Subscriber's obligation to pay for the Services, neither party will be responsible for failure of performance due to causes beyond its control (each a "Force Majeure Event"). Force Majeure Events include (without limitation) accidents, acts of God, labor disputes, actions of any government agency, shortage of materials, acts of terrorism, or the stability or availability of the Internet or a portion thereof.

12.3 Governing Law. This Agreement will be governed by and construed in accordance with the laws of the United States and the State of California. The parties hereby submit to the jurisdiction of, and waive any venue objections against state and federal courts in San Francisco, California in any litigation arising out of the Agreement.

12.4 Relationship of the Parties. The parties to this Agreement are independent contractors, and nothing in this Agreement shall be deemed to create any partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

12.5 Survival. The provisions of Sections 3.5, 4.5, 5 and 7 - 12 shall survive any termination or expiration of this Agreement.

12.6 Waivers. The waiver of any one breach, default or right granted under this Agreement will not constitute the waiver of any subsequent breach, default or right granted. Any provision of this Agreement held to be illegal or unenforceable will be deemed amended to conform to applicable laws or regulations, or if it cannot be so amended without materially altering the intention of the parties, it will be stricken and the remainder of this Agreement will continue in full force and effect.

12.7 U.S. Export Law. Subscriber acknowledges that the Services are subject to U.S. export control laws and regulations. Subscriber represents that it is not a citizen of an embargoed country or prohibited end user under applicable U.S. export and anti-terrorism laws, regulations and lists. Subscriber will not use, export or allow a third party to use or export the Services in any manner that would violate applicable law, including but not limited to applicable export control laws and regulations.