They keep me updated on the state of my ticket submissions so I am always in the know.

Welcome to Support, Brightidea Style

Expertise that you can't buy.

Brightidea offers world-class support and services. We engage with clients every day on a proactive and reactive basis to create success and solve problems.

Your dedicated support team knows the Brightidea platform inside and out. We are here to help, always by:

  • Addressing questions about the software
  • Addressing potential issues
  • Providing comprehensive tutorials, and articles on all aspects of Brightidea software

Roll your mouse over the circles to learn about the 5 pillars of Brightidea support.

Brightidea Support Pillars

Promised success

At Brightidea, we want all our customers to be successful. We ensure any issues or questions that come up get addressed so you do not lose precious time and resources.

We are committed to your success at every stage of the lifecycle of your innovation programs whether pre, during, or post-launch.

Keeping the communication open

Client communication for us is key. If a crisis emerges, you are sure to have support on-hand to quickly and effectively resolve any hiccups. Our fully trained and experienced support staff will respond to requests via our online Support Portal and 24/7 phone support.

The support team works diligently with our professional services and development groups to represent and empower the voice of the customer.

Giving you the necessary tools

Brightidea's success is due to the success of our clients' initiatives. We are committed to providing clients with the tools and guidance needed to implement a successful innovation program and on-going improvement of your company's innovation process.

Our Portal provides tutorial videos, knowledgebase articles, and user-forums that allow for an interactive training environment that is easy to navigate and allows you instantly tap resourceful knowledge anytime.

Custom solutions, built for success

Success means tailoring support to your unique needs and requirements. We offer multiple levels of support from self-service via our support portal to a dedicated support representative. For more information on plans and pricing please click here.

In addition, our support team can offer custom end-user support interfaces to accommodate any customer workflow. No level of customization is too much. Just ask and we will ensure your team has the tools and support to experience on-going innovation success.

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