Welcome to the Brightidea Resources & Support Center

Best in Class Support. We create success stories.

Expertise that you can't buy.

Brightidea offers world-class support and services. We engage with clients every day on a proactive and reactive basis to create success, solve problems, set up new campaigns, customized CSS, new recognition programs and much more.

Training

Brightidea offers both On-line Training Materials and On-site Training for key users.

Online training materials can be easily downloaded and distributed to an organization's user-base. On-site training, conducted by one of the Brightidea professionals, offers the best possible way to quickly and effectively bring your team up to speed on the system and best practices of other clients.

In addition, Training Seminars are offered four times a year at the Brightidea offices in New York City. These three-day seminars offer participants an opportunity to learn from experts and interact with other users.

Ensuring Success

Brightidea's success is due to the success of our clients' initiatives.

Brightidea is committed to providing clients with the tools and professionals needed to solidify a successful implementation and execution of the Innovation process. Because there is no hardware or software to install, Brightidea customers can forego lengthy technology implementations and instead focus on ensuring success of the Innovation Management service to support business processes.

Customers may choose to implement the Brightidea solution themselves using the Brightidea.com Innovation Rollout Guide. Brightidea also offers affordable implementation services through a variety of service partners, as well as our own professional services staff. Unlike conventional innovation software solutions, Brightidea can have any organization up and running in a matter of hours.

Support Plans

Brightidea's support plans and capabilities are unmatched in the industry.

• Email, phone support and support web portal available
  24 hours a day, 7 days a week.
• Brightidea's full spectrum of support helps
  reduce the overall expense of system maintenance.

• Urgent phone support available for all levels
• Toll-free phone support available in the US, tolls apply for International support
• Dedicated Representative support available during business hours