ENSURING SUCCESS
Brightidea's success is due to the success of our clients' initiatives.
Brightidea.com is committed to providing clients with the tools and professionals needed to
solidify a successful implementation and execution of the Innovation process.
Because there is no hardware or software to install, Brightidea customers can forego
lengthy technology implementations and instead focus on ensuring success of the Innovation Management service
to support business processes.
Customers may choose to implement the Brightidea.com solution themselves using the Brightidea.com Innovation Rollout Guide. Brightidea also offers affordable implementation services through a
variety of service partners, as well as our own professional services staff. Unlike conventional
innovation software solutions, Brightidea can have any organization up and running in a matter of hours.
TRAINING
Brightidea offers both On-line Training Materials and On-site Training for key users.
On-line training materials can be easily downloaded and distributed to an organization's user-base. On-site training, conducted by one of the Brightidea professionals, offers the best possible way to quickly and effectively bring your team up to speed on the system and best practices of other clients.
In addition, Training Seminars are offered four times a year at the Brightidea
offices in New York City. These three-day seminars offer participants an opportunity to
learn from experts and interact with other users.
SUPPORT
Brightidea's support capabilities are unmatched in the industry, as email and phone support for all administrators is provided 24 hours, 7 days a week. Furthermore, a full spectrum of support options are offered in order to reduce overall expense for maintaining the system.