Brightidea's support plans and capabilities are unmatched in the industry.
Email and phone support for
all program administrators is available 24 hours a day, 7 days a week.
In addition, BrightIdea's full spectrum of support
helps reduce the overall expense of system maintenance.
| Features: | Standard | Gold | Platinum |
| Response Time | 2 business days | 4 business hours | 4 business hours |
| Case Limit | 5 per admin / per month | unlimited | unlimited |
| 24/7 Web Access |  |
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| Phone Access1 | |
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| 24/7 Phone Access | |
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| Toll-Free Phone Access2 | |
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| Priority Phone Queue & Case Routing | |
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| Designated Customer Service Representative (CSR) A designated CSR is assigned as your named point of contact. |
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| Pre-Release Training |
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| Administration Brightidea.com performs necessary application administration services on your behalf. These services include creating reports, modifying user profiles, sharing models, and more. |
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- Standard is available Monday through Friday (excluding holidays) at the following times: 6 AM PST to 6 PM PST in the Americas, 8 AM GMT to 6 PM GMT in EMEA, and when available in other geographies.
- In the U.S. only.