|
|
 |
 |
Support
Our support capability are unmatched in the industry. We offer 24/7 email and phone support for
all program administrators. In addition to this, we offer a full specturm on support options to
reduce to overall expense for maintaining the system.
| Features: |
Standard |
Gold |
Platinum |
| Response Time |
2 business days |
4 business hours |
4 business hours |
| Case Limit |
5 per admin / per month |
unlimited |
unlimited |
| 24/7 Web Access |
 |
|
|
| Phone Access1 |
|
|
|
| 24/7 Phone Access |
|
|
|
| Toll-Free Phone Access2 |
|
|
|
| Priority Phone Queue & Case Routing |
|
|
|
Designated Customer Service Representative (CSR)
A designated CSR is assigned as your named point of contact. |
|
|
|
Pre-Release Training
|
|
|
|
Administration
Brightidea.com performs necessary application administration services on your behalf. These services include creating reports, modifying user profiles, sharing models, and more. |
|
|
|
- Standard is available Monday through Friday (excluding holidays) at the following times: 6 AM PST to 6 PM PST in the Americas, 8 AM GMT to 6 PM GMT in EMEA, and when available in other geographies.
- In the U.S. only.
|
Idea Collection
Team Evaluation
Collaborative Development
Campaign Management
User Profiles
Promotions
Rewards & Recognition
Workflow
Automation
Real-Time Alerts
Action Items
Process Monitoring
Advanced Reporting
Key Metrics & Analytics Dashboard
Employee Directory Integration
Microsoft Word & Excel Integration
Single Sign-on Compatibility |
|
|
